Work is continuing on setting up the infrastructure to be able to provide the service. Groundworks on the network equipment at the Hunters Hall will begin early this week. Agreement to install at the initial point of service in Amberley has been agreed and all the necessary permissions now obtained. OpenReach have insisted on a new survey as the delivery point has changed slightly. After discussion / escalation they have not insisted on a new order which would put us back considerably. We have escalated our order to the “Directors Resolution Office” which is as high as possible. We will not know a date of delivery of the service until approximately 2 weeks before and even then that is subject to change. Please be assured we are doing everything possible to bring this about as quickly as possible.
On a more positive note we have now booked 3 full engineering days for 26th, 27th and 28th April where will have a team of engineers to install all the remaining network backbone and customer premises equipment in readiness for the service to be available.
To register your interest if you have not already done so, please send an email to sales@voneus.com quoting reference KCT in the subject line, your full address including postcode and a contactable telephone number within the email. For those who have already registered an interest you should receive an invitation to make an installation appointment via email by the end of next week. Please note once you have booked your appointment the system does not provide a confirmation so you can be confident that unless you receive an error message you are booked in.
We do understand the frustration at the time it is taking for the fibre connection to be provided and we will continue to do everything possible, at the highest level, to ensure its progress.
Kind regards
Alan Seldon
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Alan Seldon
Broadband Customer Operations Director
Telephone Icon+44 (0)20 3026 4103 Telephone Icon+44 (0)788 418 7446
Voneus Limited | Southgate Office Village
1st Floor – Block B | 284A Chase Road | London N14 6HF
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Helpdesk Telephone Icon+44 (0)800 007 3344 | Sales Telephone Icon+44 (0)800 007 3377
Proud to be a Connecting Devon and Somerset broadband voucher scheme approved supplier
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